What is your turnaround time?
Our standard turnaround time is 8 working days from payment received to the completion and dispatch date.
Our capacity can fluctuate during quieter and busier periods so this can change, we’re able to advise you of this at enquiry and quotation stage.
Do you have minimum order quantities?
Unlike traditional branding methods, laser branding requires minimal setup costs. As a result, it is ideal for short-run production and small batch orders. There is no minimum order quantity.
Do I need to have print ready files for a free quotation?
If your files are ready it allows us to produce a quotation faster for you.
However, we understand that not everyone has the software, skills or time to prepare this in advance of a quotation.. sometimes you just need a price before you can start planning!
- A description of your project (any reference images or sketches are also helpful)
- The materials you’d like to use
- Deadline date required (if applicable)
What if I can't prepare the files myself?
Not a problem! Our qualified in-house Graphic Designer will discuss the project with you via email and work from your guidance to prepare the files for you.
Artwork set up fees are a one off cost, we store the files for any repeat orders.
What file formats can be used?
For laser branding we work with SVG files or high quality PDF files.
If you’re unable to supply files in these formats please send us what you do have and we can advise you further.
How eco-friendly is your process?
As a business that works with wood we’re very conscious of our impact on the environment.
The wood we use is sustainable and sourced within South Island, New Zealand.